Shipping policy

Last updated: September 22, 2026

This Shipping Policy applies to orders placed through ealega.com.

Shipping Destinations

We currently ship only to the following destinations:

United States, Canada, United Kingdom, Australia, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, Kuwait, Oman, Saudi Arabia, and the United Arab Emirates.

We do not currently ship to destinations that are not listed above.

Shipping Rates

  • Orders below USD $69: USD $6.99 standard shipping.
  • Orders of USD $69 or more: free standard shipping.

The qualifying order value is calculated after discounts and before any separately stated shipping charge.

Processing Time

Orders normally require 2–3 business days to process before shipment. Business days exclude weekends and applicable public holidays. Processing may take longer during major promotions, product launches, or other unusually busy periods.

Estimated Transit Time

Standard shipping normally takes an estimated 10–15 business days after dispatch. Delivery dates are estimates, not guarantees. Customs processing, carrier disruption, severe weather, peak-season volume, remote destinations, or events outside our reasonable control may cause delays.

Tracking

When tracking is available, we will send it to the email address used for the order. Tracking may require several business days to show movement after the carrier receives the parcel.

Address Changes and Cancellations

Contact us as soon as possible if an address is incorrect or you wish to cancel an order. We will try to help before dispatch, but changes or cancellations are not guaranteed after processing has begun. Once a parcel is in transit, the delivery address generally cannot be changed.

Incorrect Addresses, Refused Parcels, and Failed Delivery

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect address, refusal, or repeated failed delivery may be deducted from a refund or charged before reshipment, except where the failure was caused by Ealega or the carrier.

Damaged or Missing Parcels

If a parcel arrives damaged, contains the wrong item, or appears lost, contact us promptly with your order number and relevant photographs or tracking information. We will investigate with the carrier and provide an appropriate resolution.

Customs, Duties, and Taxes

We ship to the destinations listed above on a Delivery Duty Paid (DDP) basis. Relevant import duties and taxes are included in the product price. See our Customs, Duties & Taxes policy for details.

Contact Us

If you have questions about this policy, contact us at ealegalife@outlook.com.