Returns & Refund Policy

Last updated: September 22, 2026

We want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled for orders placed through ealega.com.

30-Day Return Window

You may request a return within 30 days after the order is delivered. A return must be approved before it is sent.

Return Eligibility

To qualify for a return, the item must be unworn, unused, unwashed, and in the condition received, with original tags, accessories, and packaging. You must provide the order number or other proof of purchase.

Minor color differences caused by displays, normal measurement variation, loose threads that do not affect use, or a change of preference are not product defects. These items may still be returned if they otherwise meet the eligibility requirements, but customer-remorse shipping rules apply.

Items That Cannot Be Returned

Unless required by applicable law, we cannot accept returns of gift cards, customized or personalized items, items marked final sale, or products that have been worn, washed, altered, damaged after delivery, or returned without their original tags and packaging. Contact us before purchasing if you have questions about a specific item.

How to Start a Return

1. Email ealegalife@outlook.com within 30 days after delivery.
2. Include your order number, the item you want to return, the reason for the return, and photographs if the item is damaged, defective, or incorrect.
3. Wait for return approval, the correct return address, and shipping instructions.

Items sent without prior approval, or sent to the address shown on the original parcel without our instructions, may not be accepted.

Return Shipping Costs

• Damaged, defective, or incorrect items: Ealega will cover reasonable return shipping costs and provide instructions for the return or another appropriate resolution.
• Change of mind, wrong size ordered, or other customer-remorse return: The customer is responsible for return shipping. The cost depends on the carrier selected by the customer.

We do not charge a restocking fee. Original shipping charges are non-refundable unless the return results from an Ealega error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include clear photographs of the item, packaging, and shipping label so we can evaluate the issue.

Exchanges

The fastest way to receive another size or item is to return the original item and place a new order after the return is approved. If we offer a direct exchange in a particular case, we will provide instructions by email.

Refunds

We will inspect the return and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 10 business days have passed since we confirmed approval, contact us so we can investigate.

Cancellations

Contact us as soon as possible if you wish to cancel an order. We will try to cancel it before dispatch, but cancellation is not guaranteed after processing has begun. Dispatched orders must follow the return process above.

Contact Us

If you have questions about this policy, contact us at ealegalife@outlook.com.